Treasure Coast Shuttle:
SHARED Shuttle Ticket Policy
It is the responsibility of every passenger to fully understand our policies before boarding any Smart Shuttle Bus.
By reserving a seat on our SHARED shuttle service with Smart Shuttle Line. Inc., the customer agrees to the policies outlined below and authorizes Smart Shuttle Line, Inc. to make the appropriate credit card charges.
In addition to our General Service Policies, the following policies apply to passengers who book a seat on our SHARED shuttle service to/from the Treasure Coast:
Refund Policy
All tickets, as per our policy, are non-refundable and non-transferable once purchased. If you miss a connection or have a change in itinerary, all tickets are valid for use within 3 months of the date of purchase with a 6 hour notice prior to scheduled departure time. Failure to contact Smart Shuttle Line at least 6 hours prior to scheduled departure time for a cancellation will result in the ticket being forfeited and no credit will be held for use at a later time.
Ticket Changes
Any changes in itinerary need to be made at least 6 hours prior to your boarding time and will incur a $10 change fee per passenger per change. You must pay the fare difference for the new date and time of your ticket including the ticket change fee of $10 per passenger per change request.
Ticket changes for fares with discounts, group fares, or special offers will need to pay the difference for full ticket fares upon making changes, inclusive of ticket change fee of $10 per passenger, per change request.
No Show
If the customer is not present during pickup time for any reason, the full amount of service will be charged on the credit card.
Baggage Allowance
Each passenger is allowed to carry on a personal item such as a laptop, purse, backpack etc. as well as one carry-on bag that can safely fit within the passenger cabin/overhead dimensions. The passenger is allowed one oversized bag that does not exceed 50 lbs. to be placed into the cargo compartment of the Shuttle Bus. Any additional bags that need to be placed in the cargo compartment will be charged at a rate of $10 dollars per bag per trip. It is the responsibility of each passenger who checks in a bag to make sure that each bag is properly tagged with identification, clearly providing at least a first and last name and contact information.
All personal items required for use during the length of your trip should be carried on board accordingly and not left inside checked luggage.
In the interest of safety, all personal items and baggage may be subject to search by any Smart Shuttle Line, Inc. personnel.
Baggage Liability Limitations
Any checked bag properly tagged and identified that is lost in the care of Smart Shuttle Line, Inc. may be compensated for up to $150 per adult bag and $75 per child bag with proof of receipt tag.
Smart Shuttle Bus Line, Inc. is not responsible for any lost, stolen, or damaged luggage, suitcases, bags or any other articles.