Treasure Coast Shuttle:
PRIVATE Shuttle Ticket Policy
It is the responsibility of every passenger to fully understand our policies before boarding any Smart Shuttle Bus.
By reserving a PRIVATE shuttle service with Smart Shuttle Line. Inc., the customer agrees to the policies outlined below and authorizes Smart Shuttle Line, Inc. to make the appropriate credit card charges.
In addition to our General Service Policies, the following policies apply to passengers who book a seat on our PRIVATE shuttle service to/from the Treasure Coast:
Additional Waiting Time
During an airport pick-up, if the customer does not notify the company of any delays before boarding the flight and the driver waits more than one hour after scheduled arrival time, the additional waiting time will be charged at a rate of $25 per hour.
Change of Reservation
A minimum of a 6 hour advance notice must be provided for any reservation changes and will incur a $10 change fee per each reservation change made. Failure to provide a 6 hour advanced notice of any change in reservation will incur a credit card charge for the full amount of service.
Cancelation of Reservation
A 6-hour minimum advanced notice must be provided for cancelation of a reservation. A $40 cancelation fee will be charged to the credit card used to hold the reservation for each leg of the trip (Roundtrip private shuttle reservations will be charged a cancellation fee total of $80). Failure to cancel the reservation at least 6 hours prior to the scheduled pickup time will incur a credit card charge for the full amount of service.
No Show
If the customer is not present during pickup time for any reason, the full amount of service will be charged on the credit card.
Baggage Policy
There is no baggage allowance limit for private service shuttles. If you anticipate checking in more than 6 large luggage bags, please call us at 772-343-0217 so we can accommodate an additional trailer for your needs.
All personal items required for use during the length of your trip should be carried on board accordingly and not left inside checked luggage.
In the interest of safety, all personal items and baggage may be subject to search by any Smart Shuttle Line, Inc. personnel.
Baggage Liability Limitations
Any checked bag properly tagged and identified that is lost in the care of Smart Shuttle Line, Inc. may be compensated for up to $150 per adult bag and $75 per child bag with proof of receipt tag.
Smart Shuttle Bus Line, Inc. is not responsible for any lost, stolen, or damaged luggage, suitcases, bags or any other articles.