Private Shuttle Policy

It is the responsibility of every passenger to fully understand our policies before boarding any Smart Shuttle Bus.

By reserving a private shuttle service with Smart Shuttle Line. Inc., the customer agrees to the policies outlined below and authorizes Smart Shuttle Line, Inc. to make the appropriate credit card charges.

Additional Waiting Time:

During an airport pick-up, if the customer does not notify the company of any delays before boarding the flight and the driver waits more than one hour after scheduled arrival time, the additional waiting time will be charged at a rate of $25 per hour. 

Change of Reservation:

A minimum of a 6 hour advance notice must be provided for any reservation changes and will incur a $10 change fee per each reservation change made. Failure to provide a 6 hour advanced notice of any change in reservation will incur a credit card charge for the full amount of service.

Cancelation Of Reservation:

A  6-hour minimum advanced notice must be provided for cancelation of a reservation. A $40 cancelation fee will be charged to the credit card used to hold the reservation for each leg of the trip (Roundtrip private shuttle reservations will be charged a cancellation fee total of $80). Failure to cancel the reservation at least 6 hours prior to the scheduled pickup time will incur a credit card charge for the full amount of service. 

No Show

If the customer is not present during pickup time for any reason, the full amount of service will be charged on the credit card. 

Face Masks/Coverings

Masks/face coverings are required to board Smart Shuttle Line Buses. Your face covering must be worn snugly over your nose and mouth, and must be visible at all times, including if you plan to sleep. Any passenger that refuses to wear a mask while aboard a Smart Shuttle Line bus, while boarding or deboarding will be refused service and will forfeit their seat, ticket, and fare. These rules do not apply to children under the age of 2.

Acceptable face coverings:

  • A mask or 2 layered secured cloth that completely covers your nose and mouth and fits snugly to the sides of your face and under your chin

  • Face shields worn with a face covering, but not in place of one