Cruise Port Shuttle:
Ticket & Service Policy
It is the responsibility of every passenger to fully understand our policies before boarding any Smart Shuttle Bus.
By reserving a seat on our shuttle service with Smart Shuttle Line. Inc., the customer agrees to the policies outlined below and authorizes Smart Shuttle Line, Inc. to make the appropriate credit card charges.
In addition to our General Service Policies, the following policies apply to passengers who book a seat on our cruise port shuttle service lines:
Cancellation & Refund Policy
To cancel a reservation, please email your Confirmation Number or ID Number to smartshuttleline@hotmail.com, or call 772-343-0217.
No exceptions will be made to the cancellation policy.
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14 or more days prior to service: 100% refund.
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7 to less than 14 days prior to service: 50% refund.
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24 hours to less than 7 days prior to service: No refund. A 100% travel credit will be issued, valid for 6 months from the original travel date.
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Less than 24 hours prior to service: Cancellation is not permitted. No refund or travel credit will be issued.
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No exceptions will be made if you do not cancel your reservation according to the cancellation policy stated in this document.
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Passengers who fail to appear for their scheduled transportation service (no-show) will forfeit the full value of their ticket. No refund or travel credit will be issued.
Flight Delays
Private Shuttle Service Policy on Flight Delays
We monitor scheduled incoming flights and coordinate pickup according to the actual flight arrival time.
The driver will wait until the passenger or group is ready. Any delay preventing the passenger from being ready for pickup, including flight, baggage, immigration, customs, or other passenger-related delays, will be considered waiting time.
Additional Waiting Time Fees for Private Shuttle Service:
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The first 60 minutes after the scheduled pickup time are included at no charge.
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After 60 minutes, a $25 per hour waiting fee will apply until pickup. Charges are based on actual waiting time, including partial hours and minutes.
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Example: A 10:00 AM pickup with passenger ready at 11:01 AM will incur a $25 waiting fee, charged to the card used for the reservation.
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This policy applies exclusively to private transportation reservations.
Shared Shuttle Service Policy on Flight Delays
Passengers traveling by air on the day of a cruise assume the risk of flight delays or cancellations. We strongly recommend arriving in the cruise departure city at least 1 day before sailing.
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Shared shuttles do not wait for passengers at the airport to accommodate flight delays. Shared shuttles operate on a scheduled route and will depart the airport at their scheduled departure times.
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Missed shuttle due to flight delay: reasonable effort will be made to place passengers on the next available shuttle.
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If you miss your flight or your flight is delayed, seating on the next shuttle is standby and subject to availability.
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If no transportation is available, a travel credit may be issued, depending on the circumstance.
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No refunds are provided for flight-related missed transportation.
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Travel insurance is strongly recommended.
Airport, Port, and Hotel Pickup Policy
Passengers must be at the designated pickup location and ready with luggage 10 minutes before the scheduled pickup time.
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A 20-minute pickup window applies from the scheduled pickup time.
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If passengers are not ready or cannot be located, the driver may depart after 10 minutes of waiting.
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Missed pickups due to passenger delay, absence, or failure to follow instructions are considered no-shows and are non-refundable.
Pickups Before 9:00 AM
Passengers must fully disembark the cruise ship with all luggage. We recommend not placing luggage outside the stateroom the night before, as delays may cause missed transportation.
Cruise Ship / Port Delays
If disembarkation is delayed due to the ship, port operations, or an emergency, we will make reasonable efforts to assist. Passengers may remain on their assigned transportation or be moved to the next available vehicle at no additional charge, subject to operational conditions.