Ticket & Fare Policy
It is the responsibility of every passenger to fully understand our policies before boarding any Smart Shuttle Bus.
At this time, tickets may not be purchased upon boarding any Smart Shuttle Bus. All tickets must be purchased in advance with a credit card confirmation in order to hold a seat on any Smart Shuttle Bus. Our drivers do not carry cash for change. We accept VISA, MasterCard, and Discover.
To guarantee a seat on any bus, the ticket must be purchased online or by telephone by calling 772-343-0217 (no e-mails please) as soon as possible with a valid credit card. Passengers who show up at the stop without a reservation will obtain a seat on a first come first serve basis. Passengers who have pre-paid for a seat will be given preference and guaranteed a seat on the bus.
If you plan on using our services without a reservation by showing up at one of our designated stops, we recommend calling us 6 hours in advance to verify shuttle schedules as they may change without prior notification.
All tickets, as per our policy, are non-refundable and non-transferable once purchased. As of October 1, 2014, Smart Shuttle Line is not offering refundable ticket option. For Orlando Airport to Vero Beach Service Only, if you miss a connection or have a change in itinerary, all tickets are valid for use within 6 months of the date of purchase with a 6 hour notice prior to scheduled departure time.
Any changes in itinerary need to be made at least 6 hours prior to your boarding time and will incur a $10 change fee. You must pay the fare difference for the new date and time of your ticket including a ticket change fee of $10.
Ticket changes for fares with discounts, group fares, or special offers will need to pay the difference for full ticket fares upon making changes, inclusive of ticket change fee of $10.
Passenger Arrival Times at Departure Point
Please arrive at the designated bus stop 15 minutes prior to your scheduled departure time in order to guarantee on-time departures.
Lap children under two years of age ride for free, unless they occupy a seat, in which case they will be subject to a child fare fee.
All passengers under the age of 9 are to be accompanied by a supervising adult. For safety and security, unaccompanied minors below the age of 9 inclusive are not permitted to board Smart Shuttle Buses. Passengers between the ages of 10 and 14 must be accompanied by a guardian of at least 15 years or older. At this time, Smart Shuttle Line, Inc. does not accept unaccompanied minors.
Denial of Service
Our company reserves the right to deny service to any individual who disturbs the driver, passengers or in any way prevents Smart Shuttle Line, Inc. from rendering its services properly and/or safely. Any passenger that disturbs the driver or other passengers will be immediately asked to deboard, and appropriate authorities may be called to assist the driver.
OUR COMPANY IS NOT RESPONSIBLE FOR ITEMS FORGOTTEN IN OR OUT OF OUR BUSES. Any article forgotten in our buses may incur a $10 fee for return.
Lost Travel Connections
Please Note: Smart Shuttle Line, Inc. is not responsible for any type of lost travel connections due to any type of cancelations or delays in service. All scheduled times are approximate times only. Scheduled shuttle times are subject to change based on traffic conditions, maintenance delays, weather conditions, and other inconveniences. Again, WE DO NOT TAKE ANY RESPONSIBILITY FOR ANY LOST CONNECTIONS while utilizing our service for any type of delays or cancelations.